Customer Service Representative – 37059535 (1212)

Join a globally recognised organisation known for delivering high-quality products and customer-focused solutions. As a Customer Service Representative, you will provide essential post-sale support across multiple channels, handling both technical and non-technical enquiries. This role offers the opportunity to resolve customer issues, coordinate with internal teams, and deliver a seamless service experience within a fast-paced, collaborative environment.

Duties:
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

• Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
• Call centre-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
• Distribution Centre Customer Service: Performed in a distribution centre, product returns/repair centre, or field walk-in customer service facility including:
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service centre

Incumbents matching this specialisation are not compensated based on achievement of sales targets.

Level: An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience.

Responsibilities typically include:

• Works independently with general supervision.
• Problems faced are difficult but typically not complex.
• May influence others within the job area through explanation of facts, policies and practices.