Join a dynamic team as a Client Experience Advisor, delivering exceptional, personalised support to clients and retailers while representing a world-class luxury brand. This role offers the opportunity to resolve queries across multiple channels, drive client satisfaction, and contribute to continuous improvements in service operations. Ideal for motivated, energetic professionals with strong communication and problem-solving skills, this position allows you to create memorable experiences and build lasting client relationships.
The Opportunity
The UK Client Relationship Centre is a part of our Customer Experience function.
Join a high-performing team as a Workflow & Real-Time Analyst, where you will monitor live service performance, manage resources, and provide actionable insights to ensure optimal customer experiences. This role offers the opportunity to influence operational efficiency, support staff in real time, and contribute to the modernisation of workforce management systems. Ideal for analytical, proactive professionals with strong communication skills and experience in workforce management tools, this position allows you to make a tangible impact on service delivery and operational excellence.
Role Overview:
We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre team.
Become part of a high-performing team as a Customer Service Specialist, delivering exceptional support and personalised experiences to clients and retailers of a leading luxury brand. This role offers the opportunity to manage queries across multiple channels, resolve issues efficiently, and contribute to continuous improvements in service operations. Ideal for proactive, client-focused professionals with strong communication and problem-solving skills, this position allows you to make a meaningful impact on customer satisfaction and loyalty.
Duties:
The UK Client Relationship Centre is a part of our Customer Experience function.