Data Engineer - 36325388 (1040)
Coventry, West Midlands
Other Specialisms » Data
Competitive salary
Part time / Contract
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Job Title - Data Engineer - 36325388
Location - Coventry
We are looking for a skilled and proactive Data Engineer to join our Customer Relationship Centre team. This role is key to enabling data-driven decision-making by building and maintaining robust data pipelines, integrating customer service systems, and ensuring high-quality data is available for analysis and insights.
You will work closely with analysts, developers, and operational teams to support customer experience initiatives, with a strong emphasis on Google Cloud Platform (GCP) and cloud-based data engineering. A key part of your role will be helping to modernise the CRC's data infrastructure transitioning from legacy systems to more advanced, scalable technologies.
Key Responsibilities:
Required Skills & Experience:
Preferred Qualifications:
Location - Coventry
We are looking for a skilled and proactive Data Engineer to join our Customer Relationship Centre team. This role is key to enabling data-driven decision-making by building and maintaining robust data pipelines, integrating customer service systems, and ensuring high-quality data is available for analysis and insights.
You will work closely with analysts, developers, and operational teams to support customer experience initiatives, with a strong emphasis on Google Cloud Platform (GCP) and cloud-based data engineering. A key part of your role will be helping to modernise the CRC's data infrastructure transitioning from legacy systems to more advanced, scalable technologies.
Key Responsibilities:
- Design, build, and maintain scalable data pipelines and ETL processes to support customer service operations.
- Migrate and modernise legacy data systems to cloud-based solutions, improving performance and accessibility.
- Integrate data from CRM systems and customer touchpoints into cloud platforms for unified analysis.
- Ensure data quality, consistency, and availability for reporting and analytics.
- Collaborate with Data Analysts to deliver actionable insights and support proactive customer engagement strategies.
- Implement data solutions using GCP services such as BigQuery, Cloud Functions and Dataflow.
- Develop and maintain documentation for data architecture, workflows, and processes.
- Troubleshoot and resolve data-related issues, ensuring minimal disruption to service operations.
- Support automation of reporting and data delivery.
- Design and implement API integrations to ingest data from third-party services, CRM platforms, and customer interaction tools.
- Working with wider teams such as IT, Data & AI and CRM.
Required Skills & Experience:
- Proven experience as a Data Engineer, preferably in a customer service or contact centre environment.
- An understanding of in SQL, Python, and data pipeline development.
- Hands-on experience with Google Cloud Platform (GCP) and cloud data tools.
- Familiarity with CRM systems and customer data structures.
- A good understanding of data warehousing concepts and cloud architecture.
- Ability to work collaboratively with cross-functional teams.
- Strong problem-solving skills and attention to detail.
- Experience with ETL tools and frameworks Airflow, Git, CI/CD pipeline Data Insights reporting experience
Preferred Qualifications:
- Bachelor's degree in Computer Science, Data Engineering, or a related field.
- GCP certification (e.g., Professional Data Engineer) is a plus.
- Experience with real-time data processing and streaming technologies.
- Proficiency in Tableau or other data visualisation tools is highly desirable.