IT & SERVICE DELIVERY ENGINEER (1382)

IT & Service Delivery Engineer

We are recruiting an experienced IT & Service Delivery Engineer to join a small, multi-skilled technology team supporting business-critical platforms and corporate IT services across on-premises, virtualised and AWS environments.

You will monitor and maintain service availability, investigate incidents, manage infrastructure and support the continued improvement of secure, resilient systems. The role covers Linux and Windows servers, cloud services, networking, containers, Microsoft 365, Active Directory, monitoring and automation.

Key responsibilities:

• Diagnose and resolve infrastructure, application and network incidents
• Administer production Linux and Windows Server environments
• Support AWS, VMware and containerised services
• Manage Active Directory, Group Policy, Microsoft 365 and Entra ID
• Maintain monitoring, alerting, backups, patching and security controls
• Develop scripts and automation using Bash, Python or PowerShell
• Complete root-cause analysis and implement lasting improvements
• Produce clear technical documentation and operational reports

Essential experience:

• Strong production Linux administration skills
• Windows Server, Active Directory and Group Policy
• Microsoft 365 and Entra ID administration
• Good knowledge of TCP/IP, DNS, routing, VPNs and firewalls
• Working knowledge of Kubernetes and containerised services
• Scripting or automation experience
• A methodical, evidence-led approach to troubleshooting
• Full UK driving licence

Experience with AWS, VMware, databases, Ansible, monitoring tools, Palo Alto firewalls, Veeam or security platforms would be advantageous.

The position includes participation in a 24/7 on-call rota and occasional travel to data centres or other UK locations. The successful candidate will be calm under pressure, security-conscious and willing to take ownership of issues through to resolution.