Payroll Operations Supervisor – 37363567 (1302)

An exciting opportunity for a Payroll Operations Supervisor to join a leading organisation in Solihull, overseeing the delivery of accurate and compliant payroll services for a large UK and ROI workforce. This role combines payroll operations management, team leadership, payroll legislation compliance, process improvement, stakeholder engagement, and project delivery, supporting payroll transformation and operational excellence. Ideal for candidates with extensive payroll management experience, strong knowledge of UK and Irish payroll legislation, team development, and continuous improvement within a high-volume payroll environment.

Location: Solihull

Role Purpose
Supervising the Payroll Operations for the UK monthly and weekly payrolls for circa 30,000 employees, supporting, guiding and developing a large team. Reporting to the Payroll Operations Manager, responsible for compliance of UK/ROI legislation and company policies. To lead projects and drive forward change and efficiencies to support business strategies.

Responsibilities

• To support the Payroll Operations Manager and supervise during absence.
• Deliver accurate and compliant payroll processing for a variety of complex terms, conditions and shift patterns.
• Supervising and developing a high performing team with the ability to offer support and advice to the team on all aspects of payroll, empowering individuals to excel in their areas of strength and promote development plans.
• Excellent IT solutions experience, automation RPA/IPA, intermediate excel skills and high analytical skills with the ability to suggest and improve current systems.
• Delivery of functional responsibilities to strict internal and external deadlines, incorporating service level agreements.
• Maintain effective and collaborative working relationships with various internal and external departments such as HR, Finance, IT, Legal teams, Trade Unions, HMRC and Pensions.
• Pro-active in identifying changes to payroll, anticipating and managing implications and impact of any change.
• To individually as a team member be able to lead and deliver projects.
• Support the team with on-boarding new starters and training plans.
• Support on all year end requirements.
• Delivering Payroll legislation training and supporting on complex queries.
• Managing and maintaining clear and informative communication.
• Work closely with the management team planning resource.
• Supporting the Payroll Alignment Strategy and Goals and Objectives.

• Extensive experience of supervising a large payroll team.
• Ability to guide, support, develop and motivate a diverse team.
• Working knowledge of Republic of Ireland payroll legislation and processes, including Pay-Related Social Insurance (PRSI) and USC (Universal Social Charge).
• Confident with strong presentational and communication skills.
• High degree of influencing skills with an ability to interact within a multi-functional internal & external network.
• Strong stakeholder management skills.
• Dynamic self-starter and innovative in problem solving and process improvement, evidencing a positive, 'can do' attitude.

• CIPP qualified or similar.
• Experience of working with Resource Link and Kronos.

• Effective Communication
• Team Supervision and Support
• Customer Service Management
• Governance Compliance
• Judgement & Decision Making
• Relationship Management
• Continuous Improvement